Once the payment has been accepted on the website, the orders cannot be canceled.
If you do not have the product that has already been accepted by the website, you will proceed to offer a product of the same value or its redemption in credit in the online store.
Our products are handmade, which is why colors can vary as well as measurements can vary from 4 to 8 mm approximately.
MALAU® only makes changes due to manufacturing defects. The maximum term to make a change of merchandise due to manufacturing defect is 15 calendar days. The guarantee begins to apply from the date of confirmation of payment. You can request the change in our contact email @ malaumx.com
To make a change, the product must go in its original packaging with its accessories and the corresponding guide.
The products must be careful in their use because they are made with leather. Stains, scratches, scrapes, discoloration from the sun, are not considered manufacturing defects. No changes will be made to products that have been exposed to improper use or climatic changes.
Changes and returns of products purchased in channels other than www.malaumx.com
In liquidation merchandise, changes or returns are not accepted.
MALAU® does not make monetary refunds, it only makes changes to the same product, if it does not have the product that has already been accepted by the website, it will proceed to offer a product of the same value or its redemption in credit in the online store.
When buying buy or use in www.malaumx.com you accept the established terms and conditions, which may change without prior notice